Paula, Rachel and I - the regular bloggers here - are all public service librarians. We're on the front lines of interacting with those of you who come into the Library or who call on the phone for help. However, all of us at Morton Library are working to make sure that our patrons are well served.
You might be interested to know that our entire full-time staff was recently given the assignment of visiting another library - preferably one we hadn't been to before - to see library services with fresh eyes. We spent a three hour retreat together last week sharing insights from those visits and thinking of ways we might improve the experience that you have when you interact with our facility, collections, catalog and staff.
We have some ideas for making our public service better, and we hope you'll see the fruits of our discussion emerge over the coming year. But we'd like to hear directly from you as well. What could we do better? How can we improve our service to you?
Ann
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